damaged service lines

Stop 'confusing' service line warranty mailings, councillors urge

Stop 'confusing' service line warranty mailings, councillors urge

Councillors want the City of Ottawa to renegotiate its contract with a company offering insurance-like plans for damaged service lines as they demand an end to city-branded mail-outs that have infuriated residents. If that isn't possible, they want the city to break its agreement with Service Line Warranties of Canada (SLWC) altogether.