overcharging

Hamilton man stunned by $475 'catch up' water bill from Alectra

Hamilton man stunned by $475 'catch up' water bill from Alectra

Karim said the company charged him "egregiously incorrectly" as if he used all 124,000 litres — enough to fill a mid-sized in-ground pool — in one month. As a result, he said Alectra was applying a higher "Block 2" rate for most of it and overcharging him by almost $200, "which for me is the difference between food and water," he said. When Karim explained the discrepancy to Alectra, he said they agreed they'd incorrectly billed him.